Crime dinner in Dortmund with 3-course menu

Unfortunately, we were unable to have any positive experiences with our visit. There were communication problems even in advance — my email the previous day regarding the meal was not answered at all. On site, the waitress did not know who we were and the table was only reserved for 19:00 even though we had a reservation for 17:30. We couldn't even have anything to drink before the event as there were too few staff present. There was also no announced greeting or reception. As a result, logging on the tablet was very messy and took us a lot of time. The employees had not been trained and had to call for help. The tour was very nice and the puzzles were challenging. We really enjoyed it. When we returned from our tour later, some of our guests were already there — despite repeated requests, they did not receive any drinks at an outside temperature of 30°C. Although the responsible waiter was very friendly, he was obviously still very new and clearly overwhelmed with our group. The seating arrangement was unfortunate — two guests hit their heads while getting up at poorly placed tables. The food was particularly disappointing: We were initially told that vegan dishes were sold out. Later, there were vegan patties, but they were doused with butter — which is simply not vegan. The salad was served without dressing, as they had no alternatives and didn't know exactly what vegan actually meant. Contrary to what was agreed, dessert was not included in the price, although a three-course meal was booked. Overall, the experience was unfortunately disappointing. The staff tried their best, but the organization and service overall left much to be desired.