Question 1

How does the booking process work?

Accepted Answer

Select your event, a date, and the number of tickets, then add them to your cart. At checkout, enter your information and complete the payment. Once the payment is complete, your reservation is confirmed. You will then receive your booking confirmation with your ticket via email.

Question 2

What payment options are available?

Accepted Answer

You can pay with PayPal, credit card, Google Pay, or Apple Pay. Business customers can also pay by invoice, for example, for team events. Enter your company email address at checkout, and the event must be more than 30 days in the future.

Question 3

Can I pay in person?

Accepted Answer

No, payment is always due at the time of booking. Only then is your spot guaranteed.

Question 4

The payment isn't going through—what can I do?

Accepted Answer

Please try again, preferably in a different browser or on a different device. If it still doesn't work, send us a screenshot of the error message and let us know how you were trying to pay.

Question 5

Do I need to create a customer account?

Accepted Answer

Yes, an account is automatically created for you when you make your first booking. There, you can view your bookings, invoices, and account balance at any time. Log In

Question 6

I didn't receive a booking confirmation—what should I do now?

Accepted Answer

Please check your spam folder first. You can also find your booking at any time in your customer account. If it's not there, the payment may not have gone through. In that case, please send us a quick message from the email address you used to make the booking. We'll look into it and be happy to resend the confirmation.

Question 7

Where can I find my booking number?

Accepted Answer

In your booking confirmation and in your customer account. It's best to include this information in every inquiry you send us—that way, we can help you much faster.

Question 8

Where can I find my invoice?

Accepted Answer

You can download your invoice yourself at any time from your customer account. If you can't find it there, please contact us from the email address you used to make your reservation. For privacy reasons, we only send invoices to that address. Log In

Question 9

Can my bill be changed?

Accepted Answer

We cannot modify an existing invoice. However, we can cancel it and issue you a new one. To do so, please send us the complete billing information: name or company name, street, ZIP code, city, country, and, for companies, the VAT ID number.

Question 10

Can I cancel my reservation?

Accepted Answer

Tickets for events with a fixed date cannot be canceled or refunded, similar to concert or movie tickets. If you’re sick or unable to attend, you still have two options:

Give your ticket to someone else—it’s not tied to a specific person.
Ask the event organizer if they’ll allow you to reschedule as a gesture of goodwill.

Question 11

Can I give my ticket to someone else?

Accepted Answer

Yes, tickets are not tied to a specific person. Just forward the ticket to the other person; they can show it at the event. They just need to meet the event’s eligibility requirements, such as the minimum age. It’s best if they briefly let the course instructor know who they’re filling in for.

Question 12

Can I reschedule to a different date?

Accepted Answer

A rescheduling is only possible at the organizer’s discretion; you have no legal right to it. The quickest way is to contact the organizer directly with your booking number; the contact information is listed in your booking confirmation. The closer the date gets, the more difficult it usually becomes.

Question 13

I missed the appointment—will I get my money back?

Accepted Answer

Unfortunately, no. Your spot was reserved for you, so a refund is not possible after the event.

Question 14

What happens if an event is canceled?

Accepted Answer

Booked events will take place as scheduled. If the organizer does have to cancel an event—for example, due to illness or because the minimum number of participants wasn’t met—the organizer or we will contact you and work out a solution. Have you heard about a cancellation but haven’t heard from us yet? Send us a message with your booking number, and we’ll follow up with the organizer.

Question 15

What happens if the weather is bad?

Accepted Answer

If an event cannot take place due to the weather, it will be rescheduled. You’ll need to coordinate the new date directly with the organizer; their contact information is listed in your booking confirmation. There is no refund in this case.

Question 16

Do different cancellation policies apply to private events and team events?

Accepted Answer

Yes, separate cancellation policies apply to private events. They depend on how far in advance of the event the cancellation is made. You can find the details in our Terms and Conditions, Section 8 (3).

Question 17

There isn't a suitable date for the event I want. What can I do?

Accepted Answer

Submit a date request for your preferred date via the event page. The organizer will then check whether they can accommodate it. Only the organizer can schedule new dates. As soon as they are scheduled, they will appear directly on the event page.

Question 18

How long will it take to receive a response to my appointment request?

Accepted Answer

That depends on the organizer; unfortunately, we have no control over the processing time. As soon as they respond, you'll automatically receive an email.

Question 19

The email lists a different date than the one I requested—why?

Accepted Answer

In that case, the organizer was unfortunately unable to confirm your preferred date and is suggesting an alternative date. Your original preferred date will not take place in this case.

Question 20

Can I still change a confirmed appointment?

Accepted Answer

No, confirmed appointments cannot be changed after the fact. If you'd like a different appointment, please submit a new appointment request through the event page.

Question 21

My appointment request was denied—now what?

Accepted Answer

You'll be added to the waiting list and will receive an email as soon as new dates become available. If you'd rather not wait, we'd be happy to help you find a similar event.

Question 22

Where and when is my event taking place?

Accepted Answer

You can find the location in the event description. The exact address, date, and start and end times are listed in your booking confirmation.

Question 23

What do I need to bring?

Accepted Answer

For many courses, you don't need to bring anything—the organizer provides the materials. What you'll need for each specific course is listed in the event description and on your ticket.

Question 24

Do I need to bring my ticket?

Accepted Answer

Yes, but you don't have to print it out. It's enough to show it on your phone. That way, the course organizers will know right away that you're on the guest list.

Question 25

I can't find the email with my ticket—what should I do?

Accepted Answer

No problem—you're still on the guest list. Just bring your ID, and the course instructor will check you in. You can also find your booking details at any time in your customer account.

Question 26

I have a question about the event before I book—who should I ask?

Accepted Answer

A lot of information—such as details about the schedule, minimum age, or accessibility—is already included in the event description. If you can't find the answer there, please contact us: We'll check with the organizer and get back to you with the answer.

Question 27

Who is the organizer, and how can I contact them?

Accepted Answer

konfetti is the platform you use to make your booking. Your event will be hosted by one of our partners; their name is listed on the event page and on your ticket. After booking, you’ll find their contact information in your booking confirmation, and you can contact them directly with any questions about the event.

Question 28

Can someone come with me?

Accepted Answer

As a general rule, each participant needs their own ticket. If there are still spots available for your event, simply book another ticket. If the event is sold out, send us a message with your booking number. We’ll then check with the organizer to see if an additional spot is available and send you a payment link for the additional ticket.

Question 29

How many people are in a class?

Accepted Answer

It varies quite a bit: Sometimes the groups are small, with 6 to 8 people, and often they number 15 to 20. The group size is always tailored to the format so that the instructor can give everyone individual attention.

Question 30

Can I take my work home with me?

Accepted Answer

Of course! You can take home everything you make in class—unless you've already eaten it.

Question 31

Where do I redeem my coupon code?

Accepted Answer

In the final step of the booking process, right before payment. The voucher amount will be automatically deducted, and you pay the remainder as usual. You can redeem one voucher code per booking.

Question 32

My coupon code isn't working—what can I do?

Accepted Answer

First, check your spelling: no spaces, and be careful with 0 (zero) and O (the letter). If you just canceled a payment, the code is temporarily blocked. It should work again in about 30 minutes. If neither of these solutions works, try using a different browser or send us the code and a screenshot of the error message

Question 33

How long is my gift certificate valid?

Accepted Answer

Konfetti gift certificates are valid for three years, counting until the end of the calendar year. So, a gift certificate you purchased in May 2026 is valid until December 31, 2029.

Question 34

What can I use my gift certificate for?

Accepted Answer

For all events on gokonfetti.com, konfetti gift certificates are not tied to a specific class. If there are currently no available dates for the class you had in mind, you can redeem the gift certificate for any other event, even in other cities. Exception: Gift certificates that you purchased directly on an organizer’s website are valid only there.

Question 35

What happens to my remaining balance?

Accepted Answer

If your gift certificate is worth more than your booking, the remaining amount will automatically be credited to your customer account as store credit. You can simply use it toward your next booking. The original code will no longer be valid after that.

Question 36

Can I use multiple coupons for a single booking?

Accepted Answer

Technically, only one coupon code can be redeemed per booking. If you'd like to combine multiple coupons, send us all the codes, and we'll take a look at it.

Question 37

Can I apply a gift certificate to a booking retroactively?

Accepted Answer

Unfortunately, no—a gift certificate cannot be applied retroactively to an existing reservation. However, it remains valid. Just enter the code when you make your next reservation.

Question 38

Can I return a gift certificate or get a refund for it?

Accepted Answer

You can cancel an unredeemed gift card within 14 days of purchase. To do so, please email us from the email address you used to purchase it. We will then refund the amount to your original payment method. After that, no refunds or payouts are possible, not even for credit in your customer account. However, the gift card remains valid for three years.

Question 39

I haven't received my gift certificate.

Accepted Answer

Digital gift certificates are sent by email. Please check your spam folder first. If it’s not there, send us the purchase date, the gift certificate amount, and the email address you used to make the purchase. Printed gift certificates usually arrive within 2 to 5 business days. If you don’t receive anything, please contact us with your shipping address.

Question 40

Can I redeem my gift certificate at konfetti?

Accepted Answer

Yes, konfetti is a redemption partner of Wunschgutschein. Enter your Wunschgutschein code at: einloesen.wunschgutschein.de and select konfetti from the list of partner stores. You'll then receive a konfetti coupon code, which you can redeem as usual during the final step of the booking process.

Question 41

We would like to book a team event or a private event.

Accepted Answer

For groups of 11 or more, our private events team will personally take care of you. Send us your request, including the city, your preferred date or time frame, the number of guests, and the type of event, and we’ll get back to you shortly.

Question 42

There are fewer than 11 of us—can we still schedule a private appointment?

Accepted Answer

Yes. Request your private appointment directly by clicking the “Request a Private Appointment” button on the event page. Or you can book one of the public appointments together.

Question 43

How many tickets do I need for an online course?

Accepted Answer

For most online courses, you'll need one ticket per device. If a cooking kit or materials kit is also being shipped, you may need multiple tickets. This is specified in the event description; if you're unsure, just ask us.

Question 44

I'd like to exchange or return a DIY kit.

Accepted Answer

Please contact the kit provider directly regarding this. You generally have a 14-day right to return the item after receipt, except for perishable or personalized items. Unfortunately, we do not issue return labels; please arrange shipping directly with the provider.

Question 45

Do I have to take a digital tour on a specific day?

Accepted Answer

Usually not: You can generally play digital tours and puzzle games whenever you want. Details are provided in the event description. If you have any questions about the tour, the organizer will be happy to help—their contact information is listed on your ticket.

Question 46

How do I sign up for the newsletter?

Accepted Answer

At the very bottom of our homepage gokonfetti.com. As a thank-you, you'll receive a 5 € discount.

Question 47

How do I unsubscribe from the newsletter?

Accepted Answer

Use the unsubscribe link at the bottom of each newsletter. If that doesn't work, just send us a quick note, and we'll unsubscribe you.

Question 48

How can I have my customer account deleted?

Accepted Answer

Please email us from the email address associated with your account. We'll take care of it and delete your data.

Question 49

How can I rate my event?

Accepted Answer

The day after your event, you'll usually receive an email with a link to the review form. If you haven't received one, please check your spam folder. We look forward to your feedback!

Question 50

I'd like to offer my classes at konfetti.

Accepted Answer

Great! You can find all the information and the registration form for event organizers here: Become a Partner

Question 51

I have a request for collaboration.

Accepted Answer

Feel free to email us at kooperationen@gokonfetti.com.

Question 52

I would like to apply for a position at konfetti.

Accepted Answer

You can find our job openings at join.com/companies/gokonfetti. Feel free to apply directly there.

Question 53

How do I contact konfetti customer service?

Accepted Answer

Email us at hallo@gokonfetti.com. So we can help you quickly: Please send the email from the address you used to make your reservation. Include your reservation number or voucher code. Specify the event and date in question. If you're experiencing technical issues: Please include a screenshot.

Question 54

How do I delete my account?

Accepted Answer

To completely delete your account and all associated data, simply send a brief email to hallo@gokonfetti.com. Ideally, please send the email directly from the email address you used to register with us so that we can quickly identify your request. We’ll take care of the rest for you.

Frequently asked questions

Booking & Payment

Cancellations, Rescheduling, and Cancellations

Dates & Appointment Requests

Before the Event

Giftcards

Team Events & Private Appointments

Online Courses, DIY Kits, and Digital Tours

Account, Newsletter & Reviews

For Event Organizers, Partnerships, and Jobs

Contact