Better ratings for your accommodation in Hospitality

Practical workshop for private landlords who want to impress with a clear structure, good communication and genuine hospitality.
The Moment Eventmanagement New
New dates coming soon!
Teamevent from €49.00 per Person

Request specific dates for this event. Also for company events and private groups. Get a non-binding quote.

At the organizer's location (Wien)
Also at your location
3h

About this class

Are you renting out an apartment or a house —
but want more security, better reviews
and satisfied guests?

In this workshop, we will look together at
how professional hospitality works even without a hotel background.
Suitable for everyday use, understandable and easy to implement.

We're talking about:

the first impression and the guest experience

clear processes instead of improvisation

Communication before, during and after your stay

simple quality standards for private accommodation

dealing confidently with challenges and complaints

The focus is not on theory,
but on real practical situations
and solutions that really work in everyday private rental life.

This workshop is ideal for you if you:

Want less stress in everyday hosting

Would like to be more professional

want to achieve better valuations in the long term

No hotel knowledge required —
just openness to structure, quality and development.

What you’ll do in the class

The workshop takes place in a small group and is interactively structured.
Short inputs alternate with practical examples, exchange and concrete exercises.

We work with real situations from everyday rental life and show
how simple structures and clear processes can be implemented directly.

There is room for questions, individual examples and practical tips
that you can immediately apply in your own accommodation.

No previous experience is required.

Who is the class suitable for?

Private Hosts · Airbnb Hosts · Vacation
Home Landlords (Beginners & Advanced)

Details to remember

What to bring to the class

Openness to new ideas

Interest in quality and guest experience

notepad or laptop (optional)

Your questions so that we can best address your topics

What is included in the class?

Guided workshop with practical examples

Specific tools and actionable checklists

Small-group exchange

Room for individual questions and situations

Summary of key takeaway content

coffee, tea and light refreshments

Teamevents and groups

Yes, this workshop is suitable both as a private event and as a team event for small groups.

Duration

3h

Location

The workshop takes place in a small, familiar room. The location is right next to the Denzel BMW Salon. Access via the stairwell — up the stairs and on the left. The logo “The Moment Event Management” is visible on site.
The event can also take place at a location of your choice.

Languages

German
The Moment Eventmanagement logo

The Moment Eventmanagement

Verified partner

Our passion, love and experience make our work a vocation. With heart and commitment, we create unforgettable moments. Because in the end, it is the moments that make our lives unforgettable and special, that accompany us and stay with us forever.